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How charrli works

Thanks for joining us in the reuse & refill revolution! Collectively we are making our homes and planet a healthier & cleaner place to live. Here's bit of juicy detail on the service.




STEP 1

ORDER


STEP 2

DELIVERY


STEP 3

USE


STEP 4

REGULAR REFILLS




Step 1 – Order



Choose feel good laundry, cleaning or skincare products that are pro-you and pro-planet. So together we can change our community.

Products come in three categories:


A) Refills. Either one-time or subscription. Empties are collected on next delivery date to be sterilised and refilled, meaning no waste. Swap products, pause your subscription or cancel anytime.

B) One-Time Purchases such as accessories and ‘forever’ bottles are meant for unlimited use.

C) Non liquid products with paper packaging can be a one-time purchase or choose to auto renew with items like soaps and deodorants.

Step 2 – Delivery



You’ll receive refills via e-bike or e-truck.  We live in London ourselves and know the last thing we need is more pollution!

We currently deliver to:



We deliver between 12pm - 6pm.

Note: Delivery is FREE for only a little while longer. Leave empties out for credit! 

Safe space: If you’re not going to be home for your delivery, please leave us a note on your account page for the best place to drop it off.

Step 3 – Use



charrli’s subscription service means you’ll never run out of essentials, it's one less thing for you to worry about. 


But how do you know what frequency to choose for each product? Check out our fresh guide below to work out what you need.

Shampoo and
Conditioner

LIGHT 500ml every 6–8 weeks

MEDIUM 500ml every 4–6 weeks

HEAVY 500ml every 2 weeks

Body Wash

LIGHT 500ml every 6 weeks

MEDIUM 500ml every 4 weeks

HEAVY 500ml every 2 weeks

Hand Soaps

LIGHT 500ml every 6 weeks

MEDIUM 500ml every 4 weeks

HEAVY 500ml every 2 weeks

BODY LOTIONS

LIGHT 500ml every 8–10 weeks

MEDIUM 500ml every 6–8 weeks

HEAVY 500ml every 4–6 weeks

LAUNDRY CARE

LIGHT 500ml every 4 weeks

MEDIUM 1L every 4 weeks

HEAVY 1L every 2 weeks

All-Purpose Cleaners

LIGHT 500ml every 8–10 weeks

MEDIUM 500ml every 6–8 weeks

HEAVY 500ml every 4–6 weeks

Step 4 – Regular Refills



Receive regular refills on the frequency that suits you.

Each product has its own flexible subscription plan, making it easy for you to get the products you need when you need.

Remember to keep your empty bottles! ! We clean, sterilise and safely reuse (up to 50x). Just like the milkman.

On your next delivery day, leave out empties in our snazzy tote bag and we'll collect and swap with your new order. If you forget to return your bottles, you can return next time. By returning your empties you also get credits which you can use to make your next order cheaper!

By giving back the empties you’re helping to break the mould of single-use. Together, we can start a re-use revolution!

What Our Clients Think...

"The products smell absolutely amazing! Finally I can use products that don't have any toxic chemicals in them and are actually good for me and good for the planet"

JOCELYN, DEBEAUVOIR TOWN